Frequent Questions & Answers
What do I do when I first get my shoes?
Sometimes during transit your shoes may run out of battery. Please charge them once you get your package and follow the instructions below to cycle between the color modes.
How do I turn the shoes on?
Right by the ankle in the shoe there is a small charging port that sticks out of the fabric. The switch for the LEDs is located here. Turn on your shoes by pressing your finger through the area until you find the button.
How many colors do the LED’s light up?
In total 7 colors (red, blue, green, purple, turquoise, yellow and white) and come in two modes so you can select which ever one you want at the time of wearing. There is the solid color mode and the multi-light setting which flashes all of the colors continuously.
How do I switch between the colors?
Just use the same switch that turns the LED’s on and it will cycle through the colors in solid mode.
How do I turn the lights off?
To turn the shoes off, you need to cycle past all the settings and the shoes will turn off automatically.
How do I recharge the shoes?
You can conveniently charge the shoes with a simple USB charger which is included with your purchase. One end connects to your shoe inside by the ankle and then you can plug the other end in your laptop, or any other USB port.
How long do the shoes take to fully charge?
It will be fully charged in 3 hours. The shoes will turn solid green when charged to the max.
How long do the LEDs last?
Typically, on a full charge, the LEDs will remain bright for 8 hours, but they can last much longer, just slightly dimmer.
What is your returns policy?
We are happy to refund orders.
If you simply no longer want the shoes, we will refund any order within 30 days as long as they are unworn. Let us know via our return form and we will advise you on the next steps.
If you find a fault with the shoes, then please contact us and let us know. Depending on what you would prefer, we will either refund your order, or we will post you another pair completely free of charge.
How do I know what size I am?
Please guide yourself by the size chart according to your foot length. it’s recommended to order a half size larger than normal.